Most Platinum Health orders are shipped out via UPS or USPS.
We offer free shipping* or you can pay to have your order expedited. These charges vary per item and location.
Orders placed in the evening or late afternoon will ship the next business day.
Please contact customer service with any questions you may have.
Note: The Envyy Sleep-to-Stand Bed is excluded from these shipping options.
Note: All orders are shipped from our US based warehouse locations. For orders shipping to final destinations outside of the USA, Platinum Health LLC is not responsible for any customs, duties or taxes that may be levied on the incoming product. By placing an order on this site buyers outside of the USA agree to act as the importer of record and as such agree to bear the costs, if any, of all applicable customs, duties and/or taxes.
Please contact customer service with any questions you may have.
Please Note: The Envyy Sleep-to-Stand Bed is has unique shipping options not reflected above.
At Platinum Health, we create premium in-home healthcare products that provide the user with safety, comfort and reliability. More importantly, each product has to pass one crucial test; would we give this product to a loved one or dear friend to use? As a customer, you are joining our family and we put your satisfaction first.
Q-Are your products available in retail stores?
A-Platinum Health Products are only available online. By bypassing the retail middleman we are able to offer exceptionally high-quality, feature packed products at a reasonable price.
Q-How are your products shipped?
A-Refer to Shipping Info
Q-Where do your products ship from?
A-Most of our products ship out from our centrally located main warehouse in the Milwaukee, WI area.
Q-Do you ship internationally?
A-Product availability to international countries varies by product and by country. Please call us at 1-888-550-2410 for up to date information on export sales.
Q-Will Medicaid, Medicare or my insurance company fund the purchase of the product?
A-Platinum Health has no relationship with Medicaid, Medicare or 3rd party insurance companies. We will, however, provide an official, formal receipt for any item and many buyers have had success obtaining a reimbursement from their insurance company.
Q-If the product does not work out for me can it be returned?
A-Please see our return policy statement for full details. Generally, products may be returned but only if the following guidelines are strictly adhered to:
Items may be returned within 30 days provided any trials are performed fully clothed and any bathing products never get wet. In addition, the item must be repackaged as new in the original box. Certain returns are assessed a 15% restocking fee. Please contact for details.
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