We offer two methods of shipping for your Platinum Health purchase

Option 1: No Rush Standard Shipping

• Always free
• Order ships out in 2 to 3 business days after payment clears
• Ships USPS

Option 2: VIP Expedited Shipping

• $19.99 Flat Rate
• Product ships out same or next business day depending on time of day purchased
• Ships UPS - 2 to 4 business days with tracking number

Please contact customer service with any questions you may have.

Please Note: The Envyy Sleep-to-Stand Bed is has unique shipping options not reflected above.

Safety - Comfort - Reliability

At Platinum Health, we create premium in-home healthcare products that provide the user with safety, comfort and reliability. More importantly, each product has to pass one crucial test; would we give this product to a loved one or dear friend to use? As a customer, you are joining our family and we put your satisfaction first.

A Few Reasons to Buy From Us

• We are THE premium home health product brand
• Our products are housed in warehouses strategically located across the United States. This means our products are delivered quickly and conveniently directly to your door
• Secure Online Ordering
• Fast, reliable shipping via UPS & USPS
• Our products are tested, screened and tested again
• 100% Customer Satisfaction Guaranteed
• 100% Manufacturer's Warranty on all products
• Courteous, knowledgeable and professional support
• Support available 7 days a week
• Tons of satisfied customers

Q-Are your products available in retail stores?

A-Platinum Health Products are only available online.  By bypassing the retail middleman we are able to offer exceptionally high-quality, feature packed products at a reasonable price.

Q-How are your products shipped?

A-Refer to Shipping Info

Q-Where do your products ship from?

A-Most of our products ship out from our centrally located main warehouse in the Milwaukee, WI area.

Q-Do you ship internationally?

A-Product availability to international countries varies by product and by country.  Please call us at 1-888-550-2410 for up to date information on export sales.

Q-Will Medicaid, Medicare or my insurance company fund the purchase of the product?

A-Platinum Health has no relationship with Medicaid, Medicare or 3rd party insurance companies.  We will, however, provide an official, formal receipt for any item and many buyers have had success obtaining a reimbursement from their insurance company.

Q-If the product does not work out for me can it be returned?

A-Please see our return policy statement for full details.  Generally, products may be returned but only if the following guidelines are strictly adhered to:
Items may be returned within 30 days provided any trials are performed fully clothed and any bathing products never get wet. In addition, the item must be repackaged as new in the original box. Certain returns are assessed a 15% restocking fee. Please contact for details.