Shipping Info

All Platinum Health orders are shipped out via FedEx, UPS or USPS.

You can pay to have your order expedited. Shipping charges vary per carrier, item and location.

Orders placed in the evening or late afternoon will ship the next business day.

Orders placed on Friday after 1 pm EST, on the weekend (Saturday or Sunday) will ship next business day.

Please contact Customer Service 888-550-2410 with any questions you may have.

Note: The Envyy Sleep-to-Stand Bed and Elevate Wallhugger Adjustable Bed are excluded from these shipping options and may take up to 10 days for delivery. If you need White Glove Delivery service, please contact us at 888-550-2410 for a quote. Mattresses ship separate and typically arrive before the bed. Please plan accordingly.

Note: All orders are shipped from our US based warehouse locations.  For orders shipping to final destinations outside of the USA, Platinum Health LLC is not responsible for any customs, duties or taxes that may be levied on the incoming product. By placing an order on this site buyers outside of the USA agree to act as the importer of record and as such agree to bear the costs, if any, of all applicable customs, duties and/or taxes. Items refused will incur a 50% restocking fee upon return back to Platinum Health, LLC. See the Return Policy.