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888-550-2410

Frequently Asked Questions

Q-Are your products available in retail stores?

A-Platinum Health Products are only available online.  By bypassing the retail middleman we are able to offer exceptionally high-quality, feature packed products at a reasonable price.

Q-How are your products shipped?

A-Refer to Shipping Info

Q-Where do your products ship from?

A-Most of our products ship out from our centrally located main warehouse in the Milwaukee, WI area.

Q-Do you ship internationally?

A-Product availability to international countries varies by product and by country.  Please call us at 1-888-550-2410 for up to date information on export sales.

Q-Will Medicaid, Medicare or my insurance company fund the purchase of the product?

A-Platinum Health has no relationship with Medicaid, Medicare or 3rd party insurance companies.  We will, however, provide an official, formal receipt for any item and many buyers have had success obtaining a reimbursement from their insurance company.

Q-If the product does not work out for me can it be returned?

A-Please see our return policy statement for full details.  Generally, products may be returned but only if the following guidelines are strictly adhered to:
Items may be returned within 30 days provided any trials are performed fully clothed and any bathing products never get wet. In addition, the item must be repackaged as new in the original box. Certain returns are assessed a 15% restocking fee. Please contact for details.